Support for ColorChecker Passport
ColorChecker Passport Support
We are confident that you will be very happy with your new ColorChecker Passport product, and that you will find it a very easy tool to use. At the same time, we understand the need for support and training in today’s complex and rapidly evolving workflows. Because of this we are making the following support tools available to registered users of the ColorChecker Passport.
Free and unlimited access to the ColorChecker Passport interactive training materials, delivered on DVD with this product, and available for download from ColorChecker Passport Support
Free and unlimited access to the X-Rite on-line Help Desk, which includes helpful support articles related to frequently asked questions regarding the ColorChecker Passport product as well as an on-line troubleshooter – ColorChecker Passport Troubleshooter
Free and unlimited access to the full PDF manual for the ColorChecker passport.
Free Access to X-Rite e-mail support during the warranty period for installation and troubleshooting issues provided:
You are using the current version of ColorChecker Passport software
You are using currently supported hardware
You are using a currently supported platform (operating system)
These free options should answer any questions that you may have. Because we recognize the need for advanced support, we are happy to offer the following telephone support and training options. Support is provided by X-Rite’s highly experienced applications support department.
Single case telephone access during the warranty period for $39.95* per case
ColorChecker Passport live training providing one 50 minute training session** via the internet using WebEx or similar technology. ColorChecker Passport live, web delivered training is available for $79.95*.
Should it be determined that a case was the result of a product defect, the single case fee will be waived.
Terms of ColorChecker Passport Support
Support Services will be delivered by a member of X-Rite's application support team during the regional hours of the support site. Support is delivered in English only unless the customer is in a location where localized support has been made available by X-Rite.
X-Rite may limit or terminate the support services being provided if customer uses the support services in an abusive or fraudulent manner, as determined by X-Rite in its reasonable discretion.
X-Rite will only provide support services for products that are properly registered with X-Rite.
A single support case will be restricted to support on an issue that focuses on one aspect of the product – e.g. use of a specific documented feature of the product or assistance with a specific problem or error message. While this issue may involve other aspects of the product, addressing other aspects constitutes a separate issue and requires an additional support case. A single support case may involve multiple phone calls, emails and off-line research. X-Rite application support staff is responsible for determining what characterizes a single support case and communicating this to the customer. X-Rite application support staff will make reasonable efforts to resolve the issue but X-Rite cannot guarantee that every issue will be resolved.
X-Rite shall not be required to provide any support services relating to problems or issues arising out of or from customer’s use of the products in a manner for which they were not designed.
* Pricing is current as of September 2009 and subject to change.
** Languages and time slots are limited.