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Date Created: 10/20/2015   Date Modified: 12/1/2015

+Ambient Measurement Fails - Windows 10

Problem:  ColorMunki Display Software prompts users to take an ambient meausurement however after rotating the ambient cover the software will not move forward or recognize the position correctly.

Issue:  In Control Panel > Color Management the displays are not listed as a device therefore our software does not see the monitors correctly.  The only devices listed will be printers, faxes, and scanners.  At this point the operating system has the monitors "Disabled".

Resolution: 

  1. Close your X-Rite profiling application and unplug the X-Rite device.
  2. Open Color Management in Control Panel.  You will see that there are no displays listed in the “Device:” drop down…only printers and scanners.
  3. Keep Color Management open and go to Device Manager in Control Panel.
  4. Open the “Monitors” drop down and you should see your display/displays listed with a small black arrow pointing down (disabled icon).
  5. Right-click on the disabled monitor and select “Enable”.
  6. Click “OK” to the “The Devices pages has been refreshed due to a hardware change” message.
  7. Close Color Management (now showing the display in “Devices:”), Device Manager, and Control Panel.
  8. Connect the X-Rite device and now the displays should be detected in the X-Rite application.