+Communication Errors in Third-Party Software on PC
From time to time we will see device instrument communication errors within third party software (like GMG or CGS). Usually the problem is a conflict between newer i1 drivers installed on the system (e.g. with latest ProfileMaker 5 software) and older drivers included in the other software. To fix this problem, just copy EyeOne.dll, EyeOneIO.dll, and EyeOne_iSis.dll from the ProfileMaker (version 5.0.9 and newer) program folder and replace them in your third-party software program folder (the DLLs should be located in the first level of the program folder). The new DLLs can be obtained by downloading and installing the new version of i1Diagnostics 2.5.1 as well. Be sure to relaunch your software after replacing the files.
Please see the "iSis Driver Update" under "Software Downloads" section of the iSis Support page or use the following link for more detailed instructions: