Q: I purchased MonacoOPTIX  today. When I opened the package I noticed that the circular product seal had been broken. I tried to register it and received this email in  response:

"A problem was encountered with your registration information"

A: A check of Monaco's software registration database indicates that this copy of MonacoOPTIX has already been registered to another user.  It appears that you received an open box. Return the product to your retailer and ask that they provide you with an unopened copy.