Q: I tried to make a printer profile by using a scanner at Kinko's but my computer has not recognized any of the imported tiff files. What can I do?

A: In order to create a profile, we need to have good data from the scanner. This requires disabling any automatic exposure or color correction options or any existing color management features. We also need a certain level of quality. If the scan is too light, too dark or missing detail, the MonacoEZcolor software will generate an error message. If you are unable to import the images at all, try opening them with Photoshop and resaving them to make sure the file and creator type information is correct.