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Date Created: 1/21/2010   Date Modified: 3/16/2012

+Printing test charts on Win7 Caused Software to Crash

Question: The ColorMunki software crashes when I try to print the first test chart to my HP printer on Windows 7. How can I solve it?


Answer: This issue has been reported for an HP Color Laserjet 2600n. The computer was just updated to Windows 7. Then the driver for the HP printer was updated and then latest ColorMunki Software was installed. After this procedure, the Colormunki Software crashed when trying to print.


The issue could be solved by the following steps:


- Go to systems control panel ‘Printers & Fax’

- Select ‘Add New Printer’

- Set up again your HP Printer

- Launch ColorMunki Software, you will now be able to print successfully


Note: this issue might appear also for other printer models. If so, the key to solve it is then to set up a new printer AFTER installation of ColorMunki.