X-Rite photo

Date Created: 10/23/2009   Date Modified: 3/12/2012

++My i1iO is failing the reset test in i1Diagnostics

If your i1iO table is failing the reset test in i1Diagnostics, ambient electrical interference in your work area could be the culprit.

  • Try removing any unneeded devices like tablets and speakers from your work area.
  • Metal components and wiring in your walls can also give off small electrical signal, especially in older buildings. If the problem persists, try  moving your i1iO to another part of your work area, as far away from wall outlets and switches as you can manage.

If these steps resolve the problem, your i1iO will need to be repaired. For assistance in setting up your Return Materials Authorization, please complete our online RMA request.